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Standard shipping within the continental US typically takes 3-5 business days after processing. Expedited options are available at checkout. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.

We proudly offer a 30-day money-back guarantee on all unopened and unused products. If you're not completely satisfied, please contact our support team with your order number to initiate the return process. For more details, please visit our guides page.

Currently, PoolScape Supplies only ships to addresses within the continental United States. We are actively exploring options for international shipping and hope to offer it in the near future. Thank you for your interest!

We're sorry to hear you're having trouble. First, please ensure the filter bag is clean and the power supply is securely connected. For model-specific issues, consult the troubleshooting section in the product manual. If the problem persists, our detailed guides or our support team are ready to help.

The best way to know is by testing your water regularly with a quality test kit. This will show you the current pH, chlorine, and alkalinity levels. Based on these results, you can confidently add the correct balancing chemicals. Our guides provide detailed charts for reference.

In many cases, yes. While the upfront cost is higher, a variable-speed pump can save you a significant amount on your electricity bill over its lifetime. They run more quietly and can be programmed for optimal efficiency, making them a wise long-term investment for most pool owners.